PERSPECTIVE ON THE ECONOMY AND ITS BUSINESS IMPACT cont'd

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By Tiffany Wright

Residential home construction typically precedes commercial retail construction. Retail centers need people who live in the area to patronize their establishments. Many retail entities followed the same rapid expansion as the residential construction. Those with the most aggressive expansion campaigns with the most debt or undervalued land holdings have been impacted the greatest. Thus, the dropoff in the commercial retail sector is large and expected to increase. Most of this dropoff is / will be felt in the outer suburbs of Atlanta where the plummet in residential construction is the greatest.

Three years ago, for a former client, I contacted 20 different condo developers in the Atlanta region to inquire about partnering. It was a highly informative endeavor. I learned that some developers were quite bullish on the Atlanta area, while others thought the high-end condo market would tank soon and that the mid-range condo market would be hit but could withstand the shock. Still others were down on the market overall and had begun to expand into other more viable (their words) markets until the downturn came and went. They discussed what areas were the most viable for condos (i.e., Buckhead, Midtown, Centennial Park), what others were more questionable (Old Fourth Ward, Poncey-Highlands), what pricing points could be supported, and what amenity levels were needed to hit the target buyers and how much those amenities cost. When you need research, there’s no better source than your suppliers, customers and competitors.

As a result of these interviews, I anticipated the slowdown in the condo market. I also anticipate, like the developers I interviewed, that many condos will rebound quickly in key areas because the underlying assumptions still hold. Thus, those construction companies that do a lot of condo work are experiencing a slowdown now and likely through much of 2009 but the work will begin to increase again in 2010. Financing may be more of an issue than demand for the condos.

The point of this article is to provide those who may not have great access to research reports - which can be very costly although sometimes well worth the money - quarterly research updates, and monthly summaries with the key to accessing information. Spend time talking to your customers about their business and the outlook for their business. If you are a subcontractor far down the line with few strong relationships, start building them. In difficult times people turn to low-cost providers AND to those whom they trust to get the job done well – on time and on budget. Many of those that compete only on price go out of business in an economic downturn. They have no real connection to their customers, they have shoddy operations and poor customer service. If you want knowledge on a budget, talk to your customers or their customer or the owners – go up the food chain if you must. You need to know and understand what’s driving your market. For real, not what all the experts and pundits who don’t know your specific business and circumstances. Not only will this knowledge help you plan and adjust your business, operations, and financial management accordingly and thus strengthen your bottom line and increase your net income. It can also build your relationships and thus strengthen your top line and maintain or increase your revenues.

You can sing the blues about the economy or you can try to understand what’s driving  the impact on YOUR business – YOUR customers, YOUR suppliers, YOUR competitors. You can empower yourself and your employees to think differently because if you’re business is suffering, your old way of thinking and doing things is not working.  If your sales have slumped, you can think of that as an opportunity to build a stronger, more viable business. Start marketing. In a down economy, many companies cut marketing first to save money. Therefore, you now have less competition for eyes and ears. You stand out more and convey size and strength when you market while your peers are silent. Get a handle on your cash management. Make sure that you keep your accounts receivables as close to 30 days outstanding as possible. Follow up (nicely) on a consistent, systemized basis. Streamline your operations. Install or upgrade computer systems. Shift personnel. Focus on what you can do and do it. Empower yourself and your employees to strengthen your bottom line and thrive in any economic environment.* 

Tiffany Wright is the publisher of Equal Construction Record and owner of Toca Family Services, LLC, which provides interim management and project-based financial management services to small and medium businesses. She can be reached at twright@equalconstruction.com. This article is copyright protected.  All rights reserved©.